Napier Central, Hawke’s Bay
Full time

Join a forward-thinking team that drives innovation in IT solutions

Founded in 2007, HB Technologies (HBT) has grown into a dynamic team of over 25 experts dedicated to helping local businesses harness the power of technology. With over 700 clients, including Pan Pac Forest Products, Hawke’s Bay Airport, and Total Energies, HBT’s partnerships with global tech leaders like Microsoft, HP, Canon, and Cisco mean you’ll be working with world-class technology—right here in Hawke’s Bay.

Why HB Technologies?

We offer a rare opportunity to work with cutting-edge, globally leading technologies while staying rooted in our vibrant local community. You’ll collaborate with top-tier professionals in a supportive environment that promotes curiosity and innovation. At HBT, we believe in nurturing your talent through continuous training, mentorship, and hands-on experience with some of the region’s most impactful businesses.

Our company is built on a foundation of teamwork, mutual respect, and a commitment to growing together. With us, you won’t just fill a role—you’ll be part of shaping the future of technology in Hawke’s Bay and beyond.

Your Role as a Level 2 Helpdesk Engineer

As a Level 2 Helpdesk Engineer, you will be a key part of support for our clients, addressing and solving IT issues that directly impact their operations. You’ll be a critical point of contact, assisting businesses across diverse industries including healthcare, finance, and manufacturing.

Working in this dynamic role, you’ll have the opportunity to:

• Expand your skills: We prioritise your growth with access to ongoing training and exposure to the latest in global IT solutions.
• Solve meaningful challenges: Every day brings new and varied IT issues that will sharpen your problem-solving skills and allow you to make a direct impact on client success.
• Progress your career: We offer clear pathways for growth within our company, supported by mentorship from seasoned professionals.
• Work in a supportive, innovative environment: Our team culture is built on curiosity, collaboration, and a commitment to discovering better solutions for our clients.

What You’ll Gain

• Career development: From mentorship to hands-on projects, you’ll have continuous opportunities to develop your skills.
  Work-life balance: Enjoy living and working in the beautiful Hawke’s Bay, with a team that understands the importance of well-being.
• Collaboration with industry leaders: You’ll work with global vendors such as Microsoft, HP, and Cisco, enhancing your exposure to international technology standards.
• A culture of curiosity: We embody a ‘get curious, discover better’ mindset, encouraging you to explore new technologies and strategies to drive innovation.

What Your Typical Day Might Look Like

• Morning Kick-off: Start your day by reviewing your schedule and the tickets in your queue. Prioritise tasks based on urgency and impact, and catch up on any updates from your team or clients.
• Client Interactions: Handle incoming client queries via phone or email. You’ll triage issues, providing immediate solutions when possible or escalating to appropriate resources if necessary.
• Ticket Management: Log and track tickets with detailed notes and updates. Ensure timely resolution or escalation according to our service level agreements.
• Team Collaboration: Participate in daily or weekly team meetings to discuss ongoing issues, share insights, and coordinate on complex cases.
• Problem-Solving: Work on more intricate or escalated issues, applying your technical skills and leveraging the knowledge of your colleagues.
• Continuous Learning: Engage in training sessions or self-study to stay updated on new technologies and best practices. Apply this knowledge to enhance your support capabilities.
• Client Updates: Regularly update clients on the status of their tickets, ensuring they are informed and satisfied with the progress.
• End-of-Day Wrap-Up: Review the day’s work, complete any outstanding tasks, and prepare for the next day by updating ticket statuses and setting priorities.

What We’re Looking For

• 2+ years of experience working with a Managed Service Provider (MSP).
• A natural problem solver with excellent time management skills.
• A clear, confident communicator who can engage with clients in a friendly, professional manner.
• Someone who is adaptable, proactive, and ready to step into a diverse role that changes with the needs of our clients.

At HB Technologies, we believe our success is built on the quality of our people. If you’re looking for a place where you can grow, innovate, and contribute to meaningful projects, we’d love to meet you.

Apply now and start your journey with HBT!

An opportunity is available for an IT Client Support and Procurement Liaison to join our the HBT team, based in Napier. The position involves interacting with individuals at all levels within HBT, clients, and suppliers.

While prior experience with procurement is valuable, it is important to recognise that the process can be mastered with the right attitude and willingness to learn. Those who approach new challenges with curiosity, patience, and adaptability will quickly become confident in managing procurement tasks, building on their existing skills and contributing positively to the team.

Key responsibilities include:

• Providing general support to the sales and client engagement process, including assisting with the creation and refinement of quotes and proposals by gathering relevant information and ensuring document accuracy.

• Coordinating with internal teams, suppliers, and clients to facilitate the delivery of IT hardware and software, using HBT systems and processes.

• Assisting with IT inventory management tasks such as stock takes and maintaining accurate records, contributing to smooth operational workflows.

• Supporting continuous improvement by identifying opportunities to enhance existing procedures and practices.

• Contributing to client implementations and projects, helping manage timelines, deliverables, and stakeholder communications.

Applicants will need to demonstrate the following:

• Previous experience in the IT industry, with a solid understanding of IT systems and services. Experience within a Managed Service Provider (MSP) environment is a plus.

• Strong organisational and administrative capabilities, with the ability to provide effective support to both Sales and IT teams.

• Familiarity with IT operations and related systems, including a working knowledge of procurement processes. Experience with platforms such as Autotask is advantageous.

• Able to communicate with clients and suppliers clearly, in a friendly and helpful manner.  Excellent written skills – able to write emails and develop proposals in a sales focused, credible and articulate manner. 

If your values align with ours, it’s time to make the move!

Please include a cover letter and up to date CV with your application.

Apply through Seek or email your application to HBT.